THE STACK

Cisco Spark, the app-centric, cloud-based collaboration, and communications suite is being re-branded as Cisco Webex Teams, while WebEx is to be re-branded as Webex Meetings. 

Speaking April 18^th at the Cisco Collaboration Summit 2018 show in Phoenix, AZ., Rowan Trollope, Senior Vice President and General Manager of Cisco's Applications announced the name change as part of its new Webex portfolio of products. 

Webex will be repositioned as the umbrella name for the company's entire collaboration portfolio consisting of Webex Meetings (formerly WebEx), and Webex Teams (formerly Spark). 

Now before we continue, yes it is Webex, not WebEx, the removal of the capitalized “E” is part of the new look and feel. 

In this article, we will highlight some of the essential aspects of this re-branding including reasons behind the changes. We will also discuss some of the new features and functionalities of both Webex Meetings and Webex Teams.

If you are a sports fan like me, particularly American football, the number 12 is synonymous with excellence. From Joe Namath, Terry Bradshaw and Jim Kelly to Tom Brady, the number 12 is identified with some of the best players ever to hit the field.

Recently, Cisco released Jabber 12. In this article, we will look at all that is exciting and new in Jabber version 12.0, and see if it lives up to the magic of the number 12.

You have the unenviable task of assembling the bookcase that you bought and have left in the middle of your living room since it was delivered more than a month ago. You quickly realize that the instructions which say that the entire bookcase can be assembled with a single screwdriver is way beyond your mechanical prowess. You go online and start a chat conversation with the customer services department, and when the agent asks which bookcase you are asking about and what your order number is, your mind goes blank, and the only thing you can type is “The #$%$^ one that I cannot assemble.”

Contact Center Solutions like Cisco UCCX are designed to deliver a highly secure, available, virtual, and sophisticated customer interaction management solution for your agents. 

However, as with any technology, advancements happen at a rapid pace. This guide of Tips and Insights is designed to assist organizations who are looking at improving adoption and efficiency of their contact center solution.

“Outsourcing” can be a very polarizing topic within an organization.  Just reading the subject of this post, I’m willing to bet you either nodded in agreement or shook your head and rebuffed the statement. For context, let me be clear that when I am saying outsourcing, I am not referring to “offshoring,” but rather engaging a managed service organization to help manage non-core business processes.