Eric Losier

Eric is Stack8's CTO. He is our resident Cisco subject matter expert. He is always abreast of the latest Cisco technology and industry trends. He helps our clients with their Cisco technology challenges in many areas, such as architecture and design, migrations and upgrades and contact centre optimization to name a few.

Recent Posts

Cisco Unveils the Spark Board, its All-in-One Meeting Device

Posted by Eric Losier on Jan 25, 2017 1:57:29 PM

 

On January 24, 2017, Cisco announced the next steps in their plan to reshape collaboration with their Cisco Spark platform. The event focused on two aspects: first, the unveiling of the new Cisco Spark Board and second, the (re-)launch of Cisco Spark Meetings as well as enhancements to the Cisco Spark application on all platforms.

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Topics: Cisco spark, spark board

Cisco Collaboration Systems Release v11.5 is Now Available!

Posted by Eric Losier on Jun 14, 2016 12:05:05 PM



In case you have not yet heard: Cisco Collaboration Systems Release (CSR) v11.5 applications are now available on Cisco.com: CUCM, CUC and IM&P 11.5 and have been posted. 

One Important Note: CUCM 11.5 will no longer support the following 12+ years old phones:

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Topics: Cisco Release Notes and Product Reviews

Transform how you Interact with your Customers Using Cisco UCCX.

Posted by Eric Losier on Jun 9, 2016 8:30:00 AM

 

Like most Cisco Unified Communications customers with the need to support some form of contact center within their organizations, you may have most likely deployed Cisco Unified Contact Center Express (UCCX), or perhaps its big brothers Packaged Contact Center Enterprise (PCCE) or Unified Contact Center Enterprise (UCCE). And again, like most Cisco contact center deployments, you have most likely initially focused on the essentials: getting your agents to answer customer calls! Now that this is out of the way, it’s time to take a deeper look under the hood of your Cisco contact center platform and realize its true potential: it can completely transform how you interact with your customers. 

Although PCCE and UCCE platforms are great, this article will focus on UCCX. With the capacity to support 400 agents and as many concurrent IVR ports, UCCX fits most small and medium-sized organizations. At its core, it consists of four main modules all within the same box: an Interactive Voice Response (IVR) system, an Automatic Call Distribution (ACD) engine, a set of applications for Computer Telephony Integration (CTI), and a Reporting platform. At first glance, this may all seem relatively standard. However, what sets UCCX apart is its flexibility; at Stack8, we consider UCCX to be closer to a Telephony Application Development platform than a contact center product. 

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Topics: Cisco Unified Communications Insights

Living on the Edge: Make the jump with Cisco Expressway!

Posted by Eric Losier on Feb 25, 2016 8:00:00 AM

 

Many are those who have deployed Cisco Unified Communications (UC) within their organizations: IP phones, Unified Messaging, Jabber for instant messaging and presence, softphone capabilities, and much more. There is no shortage of great benefits to implementing UC… However, communication with the outside world is still limited to sub-par audio calls through the Public Switched Telephone Network (PSTN) and the use of UC applications such as Jabber are still mostly constrained within the company’s walls (or firewall) unless you run one of those cumbersome VPNs. Enter Cisco’s Collaboration Edge Architecture with, at its core, a single solution that does it all: Cisco Expressway.

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Topics: Cisco Unified Communications Insights, Edge, Expressway

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