Marc Hamel

Recent Posts

Automating the PCI Compliance Scanning Process

Posted by Marc Hamel on Aug 14, 2018 7:00:00 AM

In a previous article, we discussed the changing regulations and compliance issues affecting organizations that process or transmit credit card information.

While most every company that process online credit card payments have placed a lot of effort and time into becoming compliant with the Payment Card Industry Data Security Standard (PCI DSS). Many do not put as much effort into the challenges that they must meet on an annual basis which is to remain compliant. 

Of the many compliance requirement challenges one of the most laborious and time-consuming tasks is the quarterly PCI compliance scan. 

Read More

Topics: PCI compliance, unified communications, PowerShell Script, PCI DSS 3.2

Context Is King For Your Contact Center

Posted by Marc Hamel on Apr 5, 2018 10:45:00 AM

 

You have the unenviable task of assembling the bookcase that you bought and have left in the middle of your living room since it was delivered more than a month ago. You quickly realize that the instructions which say that the entire bookcase can be assembled with a single screwdriver is way beyond your mechanical prowess. You go online and start a chat conversation with the customer services department, and when the agent asks which bookcase you are asking about and what your order number is, your mind goes blank, and the only thing you can type is “The #$%$^ one that I cannot assemble.”

Read More

Topics: Contact Centers, UCCX, cisco context

Troubleshooting Toll Fraud via Unity Connection

Posted by Marc Hamel on Sep 13, 2017 9:41:13 AM

Many organizations enforce password policies to protect their user's network & domain accounts. One credential that is often overlooked is the Unity Connection voicemail PIN, which can have costly consequences to your phone bill.

Read More

Topics: CUCM, cisco unity connection

Don’t miss out. Expert advice straight to your inbox!

Insightful tips, troubleshooting and solutions for your everyday Unified Communications challenges from our team of experts. You can look forward to:

  • Weekly UC tips;
  • Cisco Unified Communications insights;
  • UCCX - Contact Center insights;
  • Network and Security insights;
  • Cisco Release notes and Product reviews.

Posts by Topic

see all
Join us for free live demo

Recent Posts