Troubleshooting  Cisco Jabber: "cannot communicate with the server" error when using MRA via Cisco Expressway

Posted by Dishko Hristov on Mar 3, 2016 8:00:00 AM


More and more companies these days have mobile workforces: teams that work on the road or who have the ability to work from home. To help maximize efficiency and to make this mobility seamless to the individuals and the rest of the team Mobile and Remote Access (MRA) via Cisco Expressway is the key. Being able to use Cisco Jabber and IM&P help bring mobile collaboration to another level. However, there are times when this seamless mobility runs into a snag and an error occurs; one of the most common errors while using Jabber in MRA mode via Cisco Expressway is "cannot communicate with the server". Today's tip is about how to effectively troubleshoot this problem. 

PROBLEM

Cisco Jabber login error when trying to communicate using Mobile and Remote Access via Cisco Expressway: "cannot communicate with the server".

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Topics: Weekly UC Tips, cisco jabber, cisco expressway

Troubleshooting Cisco Jabber Offline Status

Posted by Ben Petroff on Jan 20, 2016 2:23:04 PM

Your company is a Cisco Unified Communications environment and you have integrated Jabber for your internal Instant Messaging and Presence needs (IM&P). Someone at your company is trying to get in touch with you, but your Jabber status show as " Offline" even though you are logged in. How can I identify the source of the problem? What can I do to fix this issue?

This issue is usually a scattered occurrence and one that not everyone is able to observe, making troubleshooting a challenge.

PROBLEM
Jabber status shows as "Offline" to others, even though you are logged in.

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Topics: Jabber, Weekly UC Tips, cisco jabber

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