Troubleshooting Cisco Jabber - Tips and Insights

Posted by Stack8 Marketing on Mar 16, 2017 9:46:00 AM

 

Jabber gives you and your team the freedom to be productive from anywhere, on any device. Cisco Jabber enables you to access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing Instantly.

But Jabber can also be challenging. That’s why we’ve created this guide to help you get the most out of this tool.

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Topics: Jabber, cisco jabber

Get the Most From Your Cisco Jabber with these Helpful Features

Posted by Ben Petroff on Mar 9, 2017 8:53:47 AM

 

Your business uses Cisco Unified Communications Manager (CUCM) and has integrated Cisco Jabber for your team. How can you get more out of your Jabber tool? This post highlights several interesting features that are not widely used but will enhance your experience using Cisco Jabber. 

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Topics: CUCM, cisco jabber, Cisco CUCM

Jabber Before and After iOS 10 - Apple Push Notifications Support

Posted by Dishko Hristov on Feb 6, 2017 8:50:10 AM

Apple is scheduled to introduce in its next major iOS release (after iOS 10 anticipated September 2017), a significant change that removes APIs that are required for handling calls and IM’s when the application is running in the background. What this means  is that if Jabber is not opened in the foreground, the user will not be notified of incoming calls and IM messages.

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Topics: CUCM, Cisco Unified Communications Manager, cisco jabber, iOS, Apple

Troubleshooting  Cisco Jabber: "cannot communicate with the server" error when using MRA via Cisco Expressway

Posted by Dishko Hristov on Mar 3, 2016 8:00:00 AM


More and more companies these days have mobile workforces: teams that work on the road or who have the ability to work from home. To help maximize efficiency and to make this mobility seamless to the individuals and the rest of the team Mobile and Remote Access (MRA) via Cisco Expressway is the key. Being able to use Cisco Jabber and IM&P help bring mobile collaboration to another level. However, there are times when this seamless mobility runs into a snag and an error occurs; one of the most common errors while using Jabber in MRA mode via Cisco Expressway is "cannot communicate with the server". Today's tip is about how to effectively troubleshoot this problem. 

PROBLEM

Cisco Jabber login error when trying to communicate using Mobile and Remote Access via Cisco Expressway: "cannot communicate with the server".

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Topics: cisco jabber, cisco expressway

Troubleshooting Cisco Jabber Offline Status

Posted by Ben Petroff on Jan 20, 2016 2:23:04 PM

Your company is a Cisco Unified Communications environment and you have integrated Jabber for your internal Instant Messaging and Presence needs (IM&P). Someone at your company is trying to get in touch with you, but your Jabber status show as " Offline" even though you are logged in. How can I identify the source of the problem? What can I do to fix this issue?

This issue is usually a scattered occurrence and one that not everyone is able to observe, making troubleshooting a challenge.

PROBLEM
Jabber status shows as "Offline" to others, even though you are logged in.

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Topics: Jabber, Weekly UC Tips, cisco jabber

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