Apple is scheduled to introduce in its next major iOS release (after iOS 10 anticipated September 2017), a significant change that removes APIs that are required for handling calls and IM’s when the application is running in the background. What this means is that if Jabber is not opened in the foreground, the user will not be notified of incoming calls and IM messages.
In part one, Doug Green publisher of TelecomReseller and Steven Karachinsky CEO of Stack8 discussed the role Stack8 plays in providing UC managed services. In part 2 they discuss alternatives to Cloud and hosted services, as well as what to expect from Stack8 in 2017.
Your company is a Cisco Unified Communications environment and you are having issues with registering phones to your environment. You verify the configuration on the Cisco Unified Communications Manager CUCM and everything seems okay, what are the possible issues preventing registration? How can I diagnose the issue?
Your Cisco phone is not registering to Cisco Unified Communications Manager CUCM.
In this blog post, we will explore 3 possible solutions to troubleshoot in order to identify and resolve the issue.
Your company is using Cisco Unified Communications and all is running smoothly until you suddenly receive a call from the receptionist that Emergency Services has just arrived at your front door following up on a 911 call that was made from someone inside the company and you need to find out who dialed the number. Or maybe you just received the monthly invoice from your Telco provider and you need to find out who has been repeatedly calling overseas to a country that you do not do business with. Does one of these situations sound familiar?
So what is the best way to find the answer to these questions? In both cases, the solution is to open Cisco Unified CM CDR Analysis and Reporting tool, export the raw data into an excel table then begin your forensic search for that needle in the haystack. The CDR extract is useful when you need to troubleshoot failed calls, find all long-distance calls or simply list all calls made by a specific individual for an HR related request. However, it is raw data and not formatted in a user friendly way; to make things even more challenging, Cisco Unified Communications Manager 10.5(2) or higher now includes 120 fields for each call, making a simple search request quite complex. So where do we begin?
Our challenge is to forensically identify specific search criteria in a simple and easy way without combing through massive amounts of data.