While Cisco has a mature product portfolio of Unified Communications services and solutions that have been at the forefront of technology for years, they are not a company to rest on their laurels. One of the most exciting things about being a technology partner of Cisco is to see how they are always striving to see how they can best serve their growing customer base. Today, I’m going to introduce you to one of these new and exciting solutions the Cisco Webex Cloud Calling platform. Cisco Webex Calling is a fully hosted UC solution that is globally available, cloud-based alternative to your traditional on-premises PBX.
Topics: cisco webex calling
For months now, Cisco CSR users have been eagerly awaiting the release of Collaboration Systems Release 12.5, with all of the changes within the collaboration spectrum of Cisco’s portfolio of products, version 12.5 promised to take collaboration to new levels. In this blog post, we will spotlight some of the enhancements, changes and new features of CSR 12.5.
Company to Demonstrate Latest UC Automation Innovations and UCaaS offering at Cisco Live – Collaboration Village
Montreal, CANADA, June 06, 2019: Stack8, a leader in Cisco Unified Communications (UC) Services, and Solutions, today announced its planned activities for Cisco Live, scheduled for June 09-13, 2019 at the San Diego Convention Center. Stack8 invites attendees to learn more about its UC Automation innovations as well as its UCaaS offering based on Cisco BroadCloud., and how it can help you on your journey to achieve the Promise of Unified Communications. The Stack8 booth is located in the Collaboration Village.
Stack8’s latest Cisco provisioning suite cuts agent provisioning times from hours to seconds
Montreal, CANADA, May 30 2019: Stack8, a leader in Cisco Unified Communications (UC) Services, and Solutions, has released the latest version of its flagship SMACS provisioning software, now with powerful agent provisioning. The new feature allows Cisco engineers to easily configure the agent’s skills, call recording options, as well as associate the device to the application user in just seconds, cutting hours from the on-boarding process
On-boarding and provisioning new agents takes too much time. In most call centers, it’s not uncommon for IT to spend 15-20 minutes setting up a new agent’s parameters (ex. IPCC extension, skilling, associating app users, call recording options).