Ben Petroff

Ben is one of Stack8's Unified Communications Consultants. He helps customers troubleshoot everyday Cisco Unified Communications challenges.

Recent Posts

Cisco Jabber 12.0 – What’s New and Exciting

Posted by Ben Petroff on Apr 12, 2018 9:45:38 AM

If you are a sports fan like me, particularly American football, the number 12 is synonymous with excellence. From Joe Namath, Terry Bradshaw and Jim Kelly to Tom Brady, the number 12 is identified with some of the best players ever to hit the field.

Recently, Cisco released Jabber 12. In this article, we will look at all that is exciting and new in Jabber version 12.0, and see if it lives up to the magic of the number 12.

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Topics: cisco jabber, jabber client, Jabber, Cisco CUCM, CUCM, Jabber 12.0

Keeping an Eye on Your Monitoring Solution

Posted by Ben Petroff on Nov 1, 2017 8:45:47 AM

Let’s talk monitoring! Monitoring solutions more often than not end up being one of those install and forget type of technologies that generally leave us wanting more.

Unified Communications Monitoring systems can be so much more than break/fix solutions and should be used in everyday troubleshooting as a way to reduce the amount of effort your resources spend on a wide variety of problems.

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Topics: monitoring, Cisco CUCM, Professional Services

Diagnosing the Dial Plan - Partitions & Calling Search Space

Posted by Ben Petroff on May 9, 2017 10:29:59 AM

Diagnosing problems in your Cisco unified communications dial plan can be difficult as there are a large variety of ways in which it can be broken and generally, to identify these, a solid base understanding of the underlying features is required. With that said, let’s look at the base of your UC dial plan and a few problems that could arise at this level.

At its base, Cisco Unified Communications Manager (CUCM) is built upon Partitions and Calling Search Spaces. We need to understand how these interact before we can hope to solve any issues with our dial plan.


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Topics: Dial Plan, global dial plan replication, Partitions, Calling Search Space, Cisco Unified Communications Manager

Get the Most From Your Cisco Jabber with these Helpful Features

Posted by Ben Petroff on Mar 9, 2017 8:53:47 AM


Your business uses Cisco Unified Communications Manager (CUCM) and has integrated Cisco Jabber for your team. How can you get more out of your Jabber tool? This post highlights several interesting features that are not widely used but will enhance your experience using Cisco Jabber. 

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Topics: Cisco Unified Communications Manager, Jabber

Troubleshooting Cisco Phone Registration Issues in Cisco Unified Communications Manager CUCM

Posted by Ben Petroff on Jul 14, 2016 8:30:00 AM

Your company is a Cisco Unified Communications environment and you are having issues with registering phones to your environment. You verify the configuration on the Cisco Unified Communications Manager CUCM and everything seems okay, what are the possible issues preventing registration? How can I diagnose the issue?


Your Cisco phone is not registering to Cisco Unified Communications Manager CUCM.

In this blog post, we will explore 3 possible solutions to troubleshoot in order to identify and resolve the issue.

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Topics: Cisco Unified Communications Manager

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