Michael Werber

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Elevate Your Customer Journey with Predictive Analytics

Posted by Michael Werber on May 21, 2019 11:10:18 AM

There’s no one-size fits all approach to serving customers. Some people’s requests are more complex than others, some people are better-informed than others, and some are certainly more patient than others. Speed is of the essence, but it’s equally important to match customers to the best possible agent for their needs.

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Topics: Contact Centers, Customer Journey Platform, CJP

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