Sean McDade

Recent Posts

Agent Provisioning Comes to SMACS

Posted by Sean McDade on May 28, 2019 11:20:35 AM

On-boarding and provisioning new agents takes too much time. In most call centers, it’s not uncommon for IT to spend 15-20 minutes setting up a new agent’s parameters (ex. IPCC extension, skilling, associating app users, call recording options).

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Topics: Provisioning, SMACS, user provisioning

Sending CUPI requests to Cisco Unity using Postman

Posted by Sean McDade on Jan 24, 2017 8:11:24 AM

 

The Cisco Unity Provisioning Interface (CUPI) allows a UC Administrator to programmatically perform moves, adds, and changes to various entries in Cisco Unity (users, contacts, distribution lists, and call handlers) through a simple REST API.

The following article will provide instructions on how to perform a request to the CUPI API using Postman.

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Topics: Cisco Unity, SMACS, Cisco Unified Communications Manager, Cisco Unity Provisioning Interface, postman

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