On-boarding and provisioning new agents takes too much time. In most call centers, it’s not uncommon for IT to spend 15-20 minutes setting up a new agent’s parameters (ex. IPCC extension, skilling, associating app users, call recording options).
The Cisco Unity Provisioning Interface (CUPI) allows a UC Administrator to programmatically perform moves, adds, and changes to various entries in Cisco Unity (users, contacts, distribution lists, and call handlers) through a simple REST API.
The following article will provide instructions on how to perform a request to the CUPI API using Postman.