Stack8 to Exhibit and Present at Cisco Live 2019

Posted by Stack8 Marketing on Jun 6, 2019 10:49:57 AM

Company to Demonstrate Latest UC Automation Innovations and UCaaS offering at Cisco Live – Collaboration Village 

Montreal, CANADA, June 06, 2019: Stack8, a leader in Cisco Unified Communications (UC) Services, and Solutions, today announced its planned activities for Cisco Live, scheduled for June 09-13, 2019 at the San Diego Convention Center. Stack8 invites attendees to learn more about its UC Automation innovations as well as its UCaaS offering based on Cisco BroadCloud., and how it can help you on your journey to achieve the Promise of Unified Communications. The Stack8 booth is located in the Collaboration Village. 

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Topics: SMACS, user provisioning, Cisco Live, #CLUS, broadsoft, BroadCloud

Stack8 Brings Agent Provisioning to SMACS

Posted by Stack8 Marketing on May 30, 2019 10:08:53 AM

Stack8’s latest Cisco provisioning suite cuts agent provisioning times from hours to seconds

Montreal, CANADA, May 30 2019: Stack8, a leader in Cisco Unified Communications (UC) Services, and Solutions, has released the latest version of its flagship SMACS provisioning software, now with powerful agent provisioning. The new feature allows Cisco engineers to easily configure the agent’s skills, call recording options, as well as associate the device to the application user in just seconds, cutting hours from the on-boarding process

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Topics: Provisioning, SMACS, user provisioning, #CLUS, collaboration

Agent Provisioning Comes to SMACS

Posted by Sean McDade on May 28, 2019 11:20:35 AM

On-boarding and provisioning new agents takes too much time. In most call centers, it’s not uncommon for IT to spend 15-20 minutes setting up a new agent’s parameters (ex. IPCC extension, skilling, associating app users, call recording options).

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Topics: Provisioning, SMACS, user provisioning

Cisco Webex Contact Center: Predictive Analytics - Elevate Your Customer Journey

Posted by Michael Werber on May 21, 2019 11:10:18 AM

There’s no one-size fits all approach to serving customers. Some people’s requests are more complex than others, some people are better-informed than others, and some are certainly more patient than others. Speed is of the essence, but it’s equally important to match customers to the best possible agent for their needs.

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Topics: Contact Centers, Customer Journey Platform, CJP, cloudUC, Cisco Webex Contact Center, ccaas

Cisco Cognitive Collaboration – what does it mean for your business?

Posted by Eric Losier on May 16, 2019 9:00:00 AM

Last month, Cisco introduced a range of new artificial intelligence (AI) features for Webex under the banner of Cognitive Collaboration. Together, these promise to elevate smart meetings to a whole new level.

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Topics: Cisco Webex Teams, Cisco Webex Meetings, Cisco Webex, meetings, cognitive collaboration

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