Is this a tipping point for business? Yes it is.

Posted by Steven Karachinsky on Mar 19, 2020 3:29:26 PM

It's no surprise that the topic on everyone’s minds over the past week has been the fate and future of modern business. After all, with so many people now being asked to work from home, the office environment as the world knows it is rapidly changing in real time—taking on a whole new meaning, and a whole new set of challenges. 

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Topics: unified communications, Call Center, coronavirus, covid-19, call center software

Cisco Announces “Work from Home” Webex Contact Center Quick Deployment

Posted by Stack8 Marketing on Mar 18, 2020 4:42:02 PM
With the widespread impact of COVID-19, it’s important to take care of ourselves, our families, our employees, and our customers. Around the world, our business and personal lives have been affected. Many companies are asking employees to work from home, even those serving in the mission-critical business functions such as contact centers.
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Topics: unified communications, Call Center, coronavirus, covid-19, call center software

Working smarter: Managing a remote team

Posted by Stack8 Marketing on Mar 18, 2020 4:37:11 PM
Managing a team is one of the most rewarding and challenging experiences you can have at work.    It s widely known that employees often choose to stay with a company based on their experience with their direct manager.   The way you f orm a team, shar e  goals and work together through  challeng es  creates a  culture that  out-lives  deadlines.  But w hat happens  when a team takes on a new challenge  –   the experience of  working together remotely?    
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Topics: unified communications, Call Center, coronavirus, covid-19, call center software

Creating A Better Customer Experience In Contact Centers With Callback

Posted by Marc Hamel on Sep 5, 2019 9:00:00 AM

Customers nowadays tend to be less and less patient when calling in to get answers to their questions or problems. This leads to higher abandon rates during peak hours or times where fewer agents are online. Offering alternatives to waiting on hold for the next available agent will not only improve customer satisfaction but also lead to better SLAs and a better customer interaction for the agent. Let's face it, who doesn't dread taking the call that's been waiting in a queue listening to the same music looping for 30 minutes.

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Topics: UCCX, Contact Centers, Call Center, cisco uccx

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