Cisco and Microsoft Delivering a Better User Experience

Posted by Stack8 Marketing on Nov 19, 2019 8:23:11 AM

Industry Giants Join Together to Drive Open and Seamless Collaboration

 Collaboration: The act of working with someone to produce or create something.

It’s a word we use all the time. But, have you thought about what it really means? “The act of working with someone to produce or create something.” That statement carries a lot of weight.

Read More

Topics: webex, Cisco Webex Teams, Cisco Webex, cisco webex calling

Going Cloud? Get There on Your Own Time with Cisco Webex and Stack8

Posted by Stack8 Marketing on Nov 15, 2019 2:51:46 PM

Begin with the End in Mind – A Successful Digital Transformation

Today’s large enterprises have invested in on-premises PBXs and VoIP calling systems over the years and expanded through growth or acquisitions. For any given enterprise, these systems now connect multiple PBXs at different sites with multiple PSTN interconnects and multinational deployments.

Read More

Topics: Cisco Webex, Cisco Webex Contact Center, cisco webex calling

Not Communicating As You Should? We Should Talk About Webex

Posted by Jamin Horton on Aug 20, 2019 8:33:42 AM

I want you to take a minute and think about how much of your day is actually consumed by meetings. Think about how many of those are in person vs. on the phone. How many of the participants are remote or traveling? How many actually involve a conferencing solution for content share or video? Did the meeting start on time? As obnoxious an exercise as this might appear, it’s not in vain and done to simply illustrate just how much of our time is consumed in meetings. While some meetings are better than others - simply put meetings are where we get things done, collaborate with our team, interface with our customers; you get the point.

Read More

Topics: Cisco Webex Meetings, Cisco Webex

Cisco Cognitive Collaboration – what does it mean for your business?

Posted by Eric Losier on May 16, 2019 9:00:00 AM

Last month, Cisco introduced a range of new artificial intelligence (AI) features for Webex under the banner of Cognitive Collaboration. Together, these promise to elevate smart meetings to a whole new level.

Read More

Topics: Cisco Webex Teams, Cisco Webex Meetings, Cisco Webex, meetings, cognitive collaboration

Why Cisco Webex Contact Center is Good for Business

Posted by Steven Karachinsky on Mar 12, 2019 7:30:00 AM

A high-quality customer experience has always been important for contact centers, but today it is one of your company’s greatest differentiators.

People interact with contact centers through a growing range of channels – phone, email, chatbots, and social media, to name a few – and expect the same standard of service across all these platforms. They also have less patience than ever. According to research from Hubspot, 90% of people say it’s important that they receive an “immediate” response when reaching out to customer service.

Read More

Topics: Cisco Webex, Customer Journey Platform, CJP, Cisco Webex Contact Center, ccaas

Don’t miss out. Expert advice straight to your inbox!

Insightful tips, troubleshooting and solutions for your everyday Unified Communications challenges from our team of experts. You can look forward to:

  • Weekly UC tips;
  • Cisco Unified Communications insights;
  • UCCX - Contact Center insights;
  • Network and Security insights;
  • Cisco Release notes and Product reviews.

Posts by Topic

see all
Join us for free live demo

Recent Posts