I want you to take a minute and think about how much of your day is actually consumed by meetings. Think about how many of those are in person vs. on the phone. How many of the participants are remote or traveling? How many actually involve a conferencing solution for content share or video? Did the meeting start on time? As obnoxious an exercise as this might appear, it’s not in vain and done to simply illustrate just how much of our time is consumed in meetings. While some meetings are better than others - simply put meetings are where we get things done, collaborate with our team, interface with our customers; you get the point.
Last month, Cisco introduced a range of new artificial intelligence (AI) features for Webex under the banner of Cognitive Collaboration. Together, these promise to elevate smart meetings to a whole new level.
A high-quality customer experience has always been important for contact centers, but today it is one of your company’s greatest differentiators.
People interact with contact centers through a growing range of channels – phone, email, chatbots, and social media, to name a few – and expect the same standard of service across all these platforms. They also have less patience than ever. According to research from Hubspot, 90% of people say it’s important that they receive an “immediate” response when reaching out to customer service.
This year has been an excellent year for us at Stack8 in that we have been able to participate in a large number of Cisco Connect events as well as Cisco Live where we were asked to be part of the Collaboration Village. Throughout our travels, speaking with clients and the teams from Cisco, the number one subject on the minds of everyone was the Meeting Experience.
In this article, we look at one of the solutions in the meetings experience toolbox, Cisco Webex Edge, and discuss what is new and exciting with this technology.
Maybe I am dating myself, but I remember the days when we would draft all of our meeting ideas on an easel, with a giant pad of white paper. Inevitably one person would be assigned to tear off the paper and store these massive sheets at their desk, only to be forgotten and then thrown out never to be looked at again. Sometimes the good old days were not always the good old days.