Cisco Webex Contact Center: Predictive Analytics - Elevate Your Customer Journey

Posted by Michael Werber on May 21, 2019 11:10:18 AM

There’s no one-size fits all approach to serving customers. Some people’s requests are more complex than others, some people are better-informed than others, and some are certainly more patient than others. Speed is of the essence, but it’s equally important to match customers to the best possible agent for their needs.

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Topics: Contact Centers, Customer Journey Platform, CJP, cloudUC, Cisco Webex Contact Center, ccaas

Why Cisco Webex Contact Center is Good for Business

Posted by Steven Karachinsky on Mar 12, 2019 7:30:00 AM

A high-quality customer experience has always been important for contact centers, but today it is one of your company’s greatest differentiators.

People interact with contact centers through a growing range of channels – phone, email, chatbots, and social media, to name a few – and expect the same standard of service across all these platforms. They also have less patience than ever. According to research from Hubspot, 90% of people say it’s important that they receive an “immediate” response when reaching out to customer service.

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Topics: Cisco Webex, Customer Journey Platform, CJP, Cisco Webex Contact Center, ccaas

Stack8 Becomes the First Cisco UC Provider in Canada to Achieve Cisco Webex Contact Center Authorization

Posted by Stack8 Marketing on Jan 30, 2019 11:31:39 AM

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Topics: Customer Journey Platform, CJP, Coud UC, UCAAS, canada, Cisco Webex Contact Center

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