Cisco Webex Contact Center: Predictive Analytics - Elevate Your Customer Journey

Posted by Michael Werber on May 21, 2019 11:10:18 AM

There’s no one-size fits all approach to serving customers. Some people’s requests are more complex than others, some people are better-informed than others, and some are certainly more patient than others. Speed is of the essence, but it’s equally important to match customers to the best possible agent for their needs.

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Topics: Contact Centers, Customer Journey Platform, CJP, cloudUC, Cisco Webex Contact Center, ccaas

Should You Move to Cloud-Based UC? We Break it Down

Posted by Steven Karachinsky on Feb 25, 2019 10:35:55 AM

The advantages of the cloud are hard to ignore, especially with so much noise being made around the technology these days. It’s not just cloud companies generating all this hype either – early adopters have reported lower costs, easier maintenance, and greater agility, to name just a few benefits. 

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Topics: UCAAS, broadsoft, cloudUC

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