THE STACK

Stack8’s latest Cisco provisioning suite cuts agent provisioning times from hours to seconds

Montreal, CANADA, May 30 2019: Stack8, a leader in Cisco Unified Communications (UC) Services, and Solutions, has released the latest version of its flagship SMACS provisioning software, now with powerful agent provisioning. The new feature allows Cisco engineers to easily configure the agent’s skills, call recording options, as well as associate the device to the application user in just seconds, cutting hours from the on-boarding process

After a wave of adoption for cloud-based UC among small and medium businesses, large enterprises are embracing change themselves and ramping up investment in Unified Communications as a Service (UCaaS). Synergy Research Group found that the number of enterprises using UCaaS rose by 57% in 2018. Meanwhile, Gartner recently predicted that 90% of IT leaders will no longer purchase their UC systems on premise.

Maybe I am dating myself, but I remember the days when we would draft all of our meeting ideas on an easel, with a giant pad of white paper. Inevitably one person would be assigned to tear off the paper and store these massive sheets at their desk, only to be forgotten and then thrown out never to be looked at again. Sometimes the good old days were not always the good old days.