Elevate Your Customer Journey with Predictive Analytics

Posted by Michael Werber on May 21, 2019 11:10:18 AM

There’s no one-size fits all approach to serving customers. Some people’s requests are more complex than others, some people are better-informed than others, and some are certainly more patient than others. Speed is of the essence, but it’s equally important to match customers to the best possible agent for their needs.

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Topics: Contact Centers, Customer Journey Platform, CJP

Why a Unified Customer Journey is Good for Business

Posted by Steven Karachinsky on Mar 12, 2019 7:30:00 AM

A high-quality customer experience has always been important, but today it is one of your company’s greatest differentiators.

People interact with contact centers through a growing range of channels – phone, email, chatbots, and social media, to name a few – and expect the same standard of service across all these platforms. They also have less patience than ever. According to research from Hubspot, 90% of people say it’s important that they receive an “immediate” response when reaching out to customer service.

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Topics: Customer Journey Platform, CJP

Three Reasons Large Companies are Investing in Cloud-Based UC

Posted by Steven Karachinsky on Mar 5, 2019 1:31:02 PM

After a wave of adoption for cloud-based UC among small and medium businesses, large enterprises are embracing change themselves and ramping up investment in Unified Communications as a Service (UCaaS). Synergy Research Group found that the number of enterprises using UCaaS rose by 57% in 2018. Meanwhile, Gartner recently predicted that 90% of IT leaders will no longer purchase their UC systems on premise.

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Topics: collaboration, Customer Journey Platform, CJP, UCAAS

Stack8 Becomes the First Cisco UC Provider in Canada to Achieve Cisco Customer Journey Platform Authorization

Posted by Stack8 Marketing on Jan 30, 2019 11:31:39 AM

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Topics: Customer Journey Platform, CJP, Coud UC, UCAAS, canada

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