Stack8 and UnifiedFX Partner to Create Seamless Cisco Collaboration Management

Posted by Stack8 Marketing on Sep 18, 2019 3:00:00 AM

Companies Announce Strategic Partnership and Technology Integration

UnifiedFX a recognized leader in Cisco Telephony Endpoint Management software solutions and Stack8, a leading Cisco Unified Communications (UC) and services and solutions provider, announced today a technology partnership that will enable customers to manage their Cisco Collaboration suites from a single platform.

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Topics: CUCM, Provisioning, SMACS, UnifiedFX

Stack8 Brings Agent Provisioning to SMACS

Posted by Stack8 Marketing on May 30, 2019 10:08:53 AM

Stack8’s latest Cisco provisioning suite cuts agent provisioning times from hours to seconds

Montreal, CANADA, May 30 2019: Stack8, a leader in Cisco Unified Communications (UC) Services, and Solutions, has released the latest version of its flagship SMACS provisioning software, now with powerful agent provisioning. The new feature allows Cisco engineers to easily configure the agent’s skills, call recording options, as well as associate the device to the application user in just seconds, cutting hours from the on-boarding process

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Topics: Provisioning, SMACS, user provisioning, #CLUS, collaboration

Agent Provisioning Comes to SMACS

Posted by Sean McDade on May 28, 2019 11:20:35 AM

On-boarding and provisioning new agents takes too much time. In most call centers, it’s not uncommon for IT to spend 15-20 minutes setting up a new agent’s parameters (ex. IPCC extension, skilling, associating app users, call recording options).

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Topics: Provisioning, SMACS, user provisioning

Automating Unified Communications

Posted by Jamin Horton on Jan 16, 2019 8:25:16 AM

So when you think “automation” what comes to mind? Your thermostat or sprinkler system, maybe your coffee maker or online bill pay? Perhaps something a little more with an industrial feel like robots in a car factory or bottle processing at a beverage plant? Or is it something really sinister like out of control automated artificial intelligence that eliminates all our jobs? Hey, at least we’d all get universal income right? I guess the point is that whether you really think about it or not automation does play some part of your daily life.

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Topics: CUCM, Provisioning, SMACS, Cisco CUCM, automation

Automatic Bulk Deprovisioning of Users in CUCM and Unity

Posted by Benoit Desnoyers on Feb 22, 2018 9:53:02 AM

Hi, I'm Benoit, one of the new guys on Stack8's Incident Management team. Our team is always looking for new ways to improve our process in an effort to make things better and easier for our customers. Today I will explain how we leveraged the SMACS API to automate deprovisioning requests in Cisco CUCM and Unity. 

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Topics: CUCM, Provisioning, SMACS, Cisco CUCM, user provisioning

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