The Unseen Costs of Traditional Provisioning

Posted by Stack8 Marketing on Jan 9, 2020 9:42:49 AM

 

It’s easy to see the upfront costs of traditional moves, adds, changes in Cisco’s Unified Communication applications. Time X Salary, right? That’s how we measure cost.  But like the old story of the iceberg, where we only see 10% above water, 90% remains hidden underwater. There are always hidden costs that can surpass what we traditionally see as costs, and it’s these hidden costs that can sink ships.

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Topics: CUCM, SMACS, Cisco CUCM, user provisioning

Stack8 and UnifiedFX Partner to Create Seamless Cisco Collaboration Management

Posted by Stack8 Marketing on Sep 18, 2019 3:00:00 AM

Companies Announce Strategic Partnership and Technology Integration

UnifiedFX a recognized leader in Cisco Telephony Endpoint Management software solutions and Stack8, a leading Cisco Unified Communications (UC) and services and solutions provider, announced today a technology partnership that will enable customers to manage their Cisco Collaboration suites from a single platform.

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Topics: CUCM, Provisioning, SMACS, UnifiedFX

Stack8 to Exhibit and Present at Cisco Live 2019

Posted by Stack8 Marketing on Jun 6, 2019 10:49:57 AM

Company to Demonstrate Latest UC Automation Innovations and UCaaS offering at Cisco Live – Collaboration Village 

Montreal, CANADA, June 06, 2019: Stack8, a leader in Cisco Unified Communications (UC) Services, and Solutions, today announced its planned activities for Cisco Live, scheduled for June 09-13, 2019 at the San Diego Convention Center. Stack8 invites attendees to learn more about its UC Automation innovations as well as its UCaaS offering based on Cisco BroadCloud., and how it can help you on your journey to achieve the Promise of Unified Communications. The Stack8 booth is located in the Collaboration Village. 

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Topics: SMACS, user provisioning, Cisco Live, #CLUS, broadsoft, BroadCloud

Stack8 Brings Agent Provisioning to SMACS

Posted by Stack8 Marketing on May 30, 2019 10:08:53 AM

Stack8’s latest Cisco provisioning suite cuts agent provisioning times from hours to seconds

Montreal, CANADA, May 30 2019: Stack8, a leader in Cisco Unified Communications (UC) Services, and Solutions, has released the latest version of its flagship SMACS provisioning software, now with powerful agent provisioning. The new feature allows Cisco engineers to easily configure the agent’s skills, call recording options, as well as associate the device to the application user in just seconds, cutting hours from the on-boarding process

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Topics: Provisioning, SMACS, user provisioning, #CLUS, collaboration

Agent Provisioning Comes to SMACS

Posted by Sean McDade on May 28, 2019 11:20:35 AM

On-boarding and provisioning new agents takes too much time. In most call centers, it’s not uncommon for IT to spend 15-20 minutes setting up a new agent’s parameters (ex. IPCC extension, skilling, associating app users, call recording options).

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Topics: Provisioning, SMACS, user provisioning

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