Troubleshooting Cisco Jabber Tips and Insights

Troubleshooting Cisco Jabber - Tips and Insights - Edition #4 

Compiled by the Stack8 Managed and Professional Services Teams  

Jabber gives you and your team the freedom to be productive from anywhere, on any device. Cisco Jabber enables you to access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing Instantly.

But Jabber can also be challenging. That’s why we’ve created this guide to help you get the most out of this tool.

We have compiled these Tips and Insights based upon the most frequent and challenging issues facing our clients:

Enhancing the User Experience with Cisco Jabber

- How proper planning and modeling can help to eliminate issues before they become big for organizations looking to implement Cisco Jabber company-wide.

Cisco Jabber 12.0 – What’s New and Exciting

- What are the new features and functionalities of Cisco Jabber 12.0 and how does this new release meet the needs of users today.

How to Enable Push Notifications for Jabber iOS Platform

- Learn tips and insights on how to enable Push Notifications for Cisco Jabber, after the updating to iOS Version 12

Jabber and Public CA-signed Certificates (Part 1 of 3)

- What are Public CA Certificates
- Why are they a critical part of Jabber

Jabber and Public CA-signed Certificates (Part 2 of 3)

How to renew your CA-signed certificates for: Cisco Unified Communication Manager (CUCM), Cisco Unified Communication IM and Presence and Cisco Unity Connection

Jabber and Public CA-signed Certificates (Part 3 of 3)

- How to renew your CA-signed certificates for Cisco Expressway-C, Cisco Expressway-E

Jabber Before and After iOS 10 - Apple Push Notification Support

- So what is getting removed from iOS 11
- Cisco’s response to Apple’s changes
- Design differences before and after iOS 10

Troubleshooting Cisco Jabber: “cannot communicate with the server” error when using MRA via Cisco Expressway

- How to verify the DNS and firewall related configurations
- How to ensure the traversal-zone between Cisco Expressway Edge and Core server are <<Active>>
- Analyzing log files
- Common errors and resolutions

Get the Most From Jabber with these Helpful Features

- Embedding Web pages
     - How to enable from the Jabber client
     - How to enable from the jabber-config.xml file
- Saving Jabber Chats to Outlook
     - How to set up the feature’s Operation Mode
     - Setting up a method to authenticate users to the exchange server
     - Specifying Server Addresses

Troubleshooting Cisco Jabber Offline Status

- How to verify the account user's account on the Call Manager
- User level issue resolutions
- Server level issue resolution

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