Troubleshooting Cisco Jabber Tips and Insights

Troubleshooting Cisco Jabber - Tips and Insights - REVISED 

Compiled by the Stack8 Managed and Professional Services Teams  

Jabber gives you and your team the freedom to be productive from anywhere, on any device. Cisco Jabber enables you to access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing Instantly.

But Jabber can also be challenging. That’s why we’ve created this guide to help you get the most out of this tool.

We have compiled these Tips and Insights based upon the most frequent and challenging issues facing our clients:

Jabber and Public CA-signed Certificates (Part 1 of 3)

- What are Public CA Certificates
- Why are they a critical part of Jabber

Jabber and Public CA-signed Certificates (Part 2 of 3)
How to renew your CA-signed certificates for: Cisco Unified Communication Manager (CUCM), Cisco Unified Communication IM and Presence and Cisco Unity Connection

Jabber and Public CA-signed Certificates (Part 3 of 3)

How to renew your CA-signed certificates for Cisco Expressway-C, Cisco Expressway-E

Jabber Before and After iOS 10 - Apple Push Notification Support
- So what is getting removed from iOS 11
- Cisco’s response to Apple’s changes
- Design differences before and after iOS 10

Troubleshooting Cisco Jabber: “cannot communicate with the server” error when using MRA via Cisco Expressway

- How to verify the DNS and firewall related configurations
- How to ensure the traversal-zone between Cisco Expressway Edge and Core server are <<Active>>
- Analyzing log files
- Common errors and resolutions

Get the Most From Jabber with these Helpful Features
- Embedding Web pages
     - How to enable from the Jabber client
     - How to enable from the jabber-config.xml file
- Saving Jabber Chats to Outlook
     - How to set up the feature’s Operation Mode
     - Setting up a method to authenticate users to the exchange server
     - Specifying Server Addresses

Troubleshooting Cisco Jabber Offline Status
- How to verify the account user's account on the Call Manager
- User level issue resolutions
- Server level issue resolution


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